Director, Client Partnership - Agency
Posted: 02/26/2026
Job Number: 1831
Pay Rate: 155,000
Job Description
Director, Client Partnership
What you’ll do:
- Build and foster collaborative and trusted client relationships, acting as key advisor and partner
- Demonstrate exceptional strategic thinking by proactively identifying opportunities, crafting innovative and integrated media strategies, and aligning campaigns with client business goals to deliver on holistic brand goals
- Support and guide the overall strategy & performance on the account and ultimately be responsible for success of the client key metrics
- Elevate channel strategy across all platforms and identify strategy and activation gaps across agency portfolio of clients
- Proactively pressure test and challenge media channel status quo and both external and internal briefs
- Monitor and evaluate the competitive landscape to drive strategic business insights
- Interpret client needs and feedback into actionable next steps for team to meet and exceed client expectations
- Collaborate across departments (Social, Activation, Analytics) to provide holistic client management, strategy and performance insights
- Collaborate with Finance and Practice managers to assist in hitting profitability goals based on optimal resourcing, SOW and pricing
- Define what internal teams need in order to be successful in driving outcomes and setting expectations with the client
- Evaluate and provide input to Activation team members regarding the most effective digital marketing channels based on client goals and target audience behavior
- Present strategies, reports, and campaign results to clients in a compelling and persuasive manner
- Identify growth opportunities within your client portfolio through upsells and cross-sells
- Participate in New Business Development and Cross-Agency Client work
- Attends in-person client and partner presentations and events
Who will love this role:
- Passion for fashion, beauty and/or luxury brands
- A passionate and data-driven digital marketer who loves to develop strategy and exceed client expectations
- A people person that enjoys close relationships and attending social events with your team, partners and clients
- A collaborative and supportive team member who keeps a positive attitude in the quick pace of agency life
- A problem solver who likes to work with internal teams and recommends and anticipates solutions when problems arise
- An exceptional presenter who thrives in communicating analytical information in a simple yet engaging way to clients and stakeholders
You should have:
- 6+ years of digital media experience with a strong focus in Social media (GA4 and broader Performance Media is a plus)
- A proven track record of success with client retention and upsells
- Excellent senior-level client presentation abilities
- Experience providing strategic guidance and growth for accounts
- Experience serving as an escalation point for clients, supporting with fire drills, strategic guidance, and growth
- Experience in managing a team is a must
- A self-motivated drive and curiosity to learn
- Experience with luxury, fashion, and/or beauty brands is a plus
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