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Account Manager (Agency)
Posted: 09/09/2025
Job Number: 1727
Pay Rate: 110,000
Job Description
Account Manager
Position Overview
Our client is seeking an experienced Account Manager to join our team. In this performance-driven role, you will be accountable for client satisfaction, retention, and growth. You will collaborate with our strategists, project managers, technical experts, and creative team to align with client objectives and ensure outstanding client experience.
Key Responsibilities
Position Overview
Our client is seeking an experienced Account Manager to join our team. In this performance-driven role, you will be accountable for client satisfaction, retention, and growth. You will collaborate with our strategists, project managers, technical experts, and creative team to align with client objectives and ensure outstanding client experience.
Key Responsibilities
- Relationship Development: Build and maintain strong relationships with clients, gaining a deep understanding of their business and marketing goals.
- Account Retention: Retain accounts by building trust, ensuring satisfaction, and consistently demonstrating agency value.
- Account Growth: Identify opportunities and proactively present solutions to expand client engagement and increase account value.
- Marketing Strategy: Lead strategic planning sessions and provide insights and recommendations informed by industry trends and best practices.
- Project Coordination: Collaborate with project managers and internal teams to deliver projects on time, within budget, and at the highest quality.
- Issue Management: Proactively identify client or project “red flags,” address challenges early, and strengthen relationships through effective resolution.
- Project Success: Ensure campaigns and projects achieve client objectives and clearly demonstrate measurable results.
- Education: Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
- Experience: 3–5 years of account or client management experience, preferably within a marketing, communications, or creative agency environment.
- Communication: Exceptional verbal and written communication skills, with the ability to build strong relationships and articulate ideas clearly.
- Strategic Thinking: Expertise in marketing strategy with the ability to analyze performance data, interpret metrics, and provide insights and recommendations that help clients meet their marketing objectives.
- Project Management: Strong organizational skills with experience managing multiple projects and coordinating cross-functional teams.
- Technical Proficiency: Familiarity with CRM tools, project management platforms, analytics software, and marketing platforms.
- Problem-Solving: Skilled at identifying client or project “red flags,” managing difficult conversations professionally, and reinforcing trust through effective resolution.
- Client-Centric Mindset: Demonstrated commitment to understanding client goals, ensuring satisfaction, and driving retention and growth.
- Base Pay – Competitive salary aligned with market benchmarks.
- Retirement Plan – SIMPLE IRA with employer match and immediate vesting.
- Bonus Opportunities –discretionary performance-based bonuses for full-time associates.
- Paid Time Off –
- Vacation: 10 paid days annually after 6 months of service
- Sick Leave: 5 paid days annually after 90 days of service
- Bereavement, jury duty, military, and other leave options available
- Paid Holidays – 9 company holidays, including the day after Thanksgiving and Christmas Eve & Day.
- Workplace Flexibility – up to two remote workdays per month, with COO approval.
- Professional Development – annual budget for training, workshops, and continuing education.
- Performance Reviews – structured 90-day and annual reviews, with potential merit-based increases.
- Community Engagement – Giving Back program supporting United Way and community involvement.
- Additional Perks –mileage reimbursement for business travel, breaks for nursing mothers, one-hour lunch plus two paid daily breaks.
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